Policies & Terms of Use
schedule Last Updated: January 14, 2026
These policies constitute a legal agreement between you and The Blue Orange Hotel. By booking a stay or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Booking & Cancellation
Our booking policies are designed to offer flexibility while ensuring fair availability for all guests. Please review the specific terms associated with your rate selection during the reservation process.
1. Standard Rates
Cancellations made up to 48 hours prior to the check-in date (3:00 PM local time) will receive a full refund. Cancellations made within 48 hours of check-in will be charged the first night's room rate and tax.
2. Non-Refundable Rates
Reservations booked under "Advance Purchase" or "Non-Refundable" rates are charged in full at the time of booking. Modifications or cancellations will result in forfeiture of the full deposit amount.
Check-in / Check-out
- Check-in: 3:00 PM
- Check-out: 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional fees.
Privacy Policy
We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information.
Data Collection
We collect information you provide directly to us, such as when you make a reservation, create an account, or contact customer support. This may include your name, email address, phone number, and payment information.
Usage of Data
Your data is used to process transactions, send booking confirmations, improve our services, and personalize your experience. We do not sell your personal data to third parties.
Cookie Policy
Our website uses cookies to enhance user experience. By using our website, you consent to all cookies in accordance with our Cookie Policy.
- Necessary cookies for booking functionality
- Analytics cookies to understand site usage
- Marketing cookies for relevant offers
Terms of Use
By accessing this website, you agree to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Guest Conduct
Guests are expected to conduct themselves in a respectful manner. The hotel reserves the right to refuse service or remove guests who act inappropriately or violate hotel policies, without refund.
Property Damage
You are liable for any damage caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. The Hotel reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Hotel as a result of the aforesaid.
Refund Policy
Processing Time
Refunds are typically processed within 7-10 business days, depending on your bank or credit card issuer. All refunds will be issued to the original form of payment.
In the event of a force majeure (e.g., natural disasters, government restrictions), the hotel may offer a credit for future stays in lieu of a cash refund, at the hotel's discretion.
Service Disputes
If you believe you were charged incorrectly or are unsatisfied with a service for which a refund is requested, please contact our management team within 14 days of your departure. All disputes will be investigated thoroughly.